RFP Utility Billing Software

The City of Ashland is seeking a comprehensive utility billing software solution. The selected vendor will be expected to provide a system that can handle billing, customer portal, integrations, and other related functions. The system must be able to integrate with ESRI ArcGIS, MUNIS by Tyler Technologies, and other systems. The vendor will be responsible for data migration, implementation, and training. The city expects the system to be cloud-based, with offline functionality not required. The city also requires the system to be SOC and PCI-DSS compliant, with data hosting located within the United States. • The system must be able to handle 15,000 customer accounts, meters, and service locations. • The system must be able to convert eight years of historical data, including billing history, payments, adjustments, service orders, and customer communications. • The system must be able to integrate with third-party services for customer communication via text and robocalling services. • The system must be able to track and report KPIs related to billing, delinquency, and customer service. • The system must be able to support bilingual or multilingual customer portal support in the future.