Upgrades, Maintenance and Support of Bluestone Probate System

This solicitation seeks a qualified vendor to provide ongoing upgrades, maintenance, and support services for the Bluestone Probate System used by Somerset County. The work includes applying software patches, enhancing functionality, troubleshooting issues, and providing technical assistance to ensure the system remains secure, reliable, and aligned with evolving county needs. The contract will be awarded to the bidder who meets the technical requirements and offers the best value. • Perform regular software updates and security patches for Bluestone Probate System. • Provide user support, issue resolution, and training as needed. • Develop enhancements or new modules per county specifications. • Maintain documentation and service level agreements for response times. • Ensure system compliance with applicable regulations and county policies.