Description
The Department of Veterans Affairs, Network Contracting Office (NCO) 07, intends to award a sole source contract to Standard Communications, Inc. for the provision of a hardware and software system support solution for its CEARS (Communication Event and Alarm Response System) system. The system is a complex integration of Rauland-Borg and SPOK hardware, software, and other systems used for life safety and critical communication applications. The goal of the requested CEARS System Support Solution (SSS) is to effectively manage and resolve any issues with CEARS services and/or operations such that patient/staff risk and or the disruption of care is mitigated. Key aspects of the job include:
• Managing and resolving issues with CEARS services and/or operations
• Providing a base plus 2 one-year options for the hardware and software system support solution
• Ensuring the CEARS system is integrated with Rauland-Borg and SPOK hardware, software, and other systems
• Mitigating patient/staff risk and disruption of care
• Providing life safety and critical communication applications