Software License Subscription Renewal and Support Services

The U.S. Embassy Bangkok is seeking a contractor to provide software license subscription renewal and support services for Cisco Identity Services Engine (ISE) and Cisco Email Security Appliance (ESA). The contractor will be responsible for delivering one-year existing software licenses subscriptions renewal and support services, including technical support, software updates, and security patches. The contractor must be a Cisco Authorized Partner or Cisco Certified Reseller with a minimum of five years of experience in implementing and supporting Cisco security solutions. The services will be provided from August 15, 2026, to August 14, 2027. • The contractor shall renew all existing Cisco ISE licenses and support subscriptions. • The contractor shall renew all existing Cisco ESA licenses and support subscriptions. • The contractor shall ensure all licenses are activated and registered under the Client's Cisco Smart Account. • The contractor shall provide access to Cisco software updates, firmware upgrades, and security patches during the subscription period. • The contractor shall provide entitlement to Cisco Email Security Appliance security services, including anti-spam, anti-malware, outbreak filters, and email reputation updates. • The contractor shall provide local and remote technical support for licensing, software updates, and troubleshooting.