Debt Collection Services at TSTC - Statewide

The contract is for debt collection services at Texas State Technical College (TSTC) - Statewide. The college has approximately $1,400,000 in delinquent accounts that it desires to collect. The contract is for two years with an option to renew for three additional one-year periods. The awarded vendor is Continental Service Group, LLC d/b/a: ConServe. Some of the key services that the vendor will provide include collection account services, performance dashboard reports, and training workshops. The vendor will also provide a letter service program to give students a last chance to avoid full collection proceedings. • The contract has a fixed pricing structure for the initial term, with any annual percentage increases requiring approval from TSTC. • The vendor is required to submit a HUB Subcontracting Plan if the contract exceeds $100,000. • The vendor is required to make a good faith effort to achieve the State of Texas HUB goals. • The contract has a prompt payment discount structure, with the exact terms to be negotiated between TSTC and the vendor.