Description
The Maryland Transportation Authority (MDTA) seeks a qualified contractor to provide full‑service debt collection for out‑of‑state tolls and violations. The contractor will receive placed accounts (both backlog and new), process payments, maintain detailed records, and interface with MDTA’s back‑office systems. The contract is a firm‑fixed‑unit‑price agreement with an indefinite‑quantity scope, lasting three years with an optional two‑year extension. The work includes handling E‑ZPass, Pay‑By‑Plate, and video‑toll accounts, complying with licensing, PCI, and state procurement regulations, and providing regular reporting and web‑portal access for MDTA staff.
• Scope: Collect delinquent tolls, civil penalties, and related fees from owners of out‑of‑state registered vehicles.
• Duration: 3‑year base period, one optional 2‑year renewal.
• Contract type: Firm‑fixed‑unit‑price with indefinite quantities.
• Minimum qualifications: ≥3 years experience, ≥350,000 collection accounts per year for a government toll agency, Maryland collection‑agency license, PCI compliance, payment‑processing capability.
• Deliverables: Daily/weekly account uploads, initial debtor notification within 7 days, detailed activity logs, web‑portal read‑only access, regular financial reports.
• Mandatory pre‑bid conference: November 10, 2026 (in‑person & virtual).
• Submission deadline: December 15, 2026 2:00 PM EST.
• No small‑business set‑aside; MBE/VSBE goals not applicable.