RFP 2022-13 Translation, Readability and Focus Testing

This contract calls for a three‑year service agreement to provide translation, readability adaptation, and consumer focus‑testing for Covered California’s health‑insurance communications across a wide set of languages, ensuring materials meet a sixth‑grade reading level. The contractor must supply qualified translators, conduct cultural‑sensitive quality checks, and deliver all work in approved file formats. The solicitation allows for extensions and includes small‑business preference incentives, but the contract will be awarded on a firm‑fixed‑price basis to the lowest responsive bidder. • Required services: written translation, readability improvement, and focus‑testing for 16 target languages. • Mandatory qualifications: ≥ 2 years professional translation experience, ATA (or equivalent) certification, and ability to meet 7‑day standard and 3‑day expedited turnaround times. • Contract value capped at $3 million total, with an estimated annual spend of roughly $400 k.