Primary Care Patient Experience Surveys

The Multnomah County Health Department (MCHD) Integrated Clinical Services (ICS) is seeking a supplier for the provision of professional patient survey sampling, tabulation, and reporting services. The supplier will conduct patient experience surveys using live-person telephonic interview methodology, provide reporting on survey results, and have the option to expand to additional County Community Health Center services. The contract has an estimated cost of $50,000 over its duration and has the option to renew annually on the Contract's anniversary date for up to four additional one-year terms. • The contract requires the supplier to have an established relationship with the Oregon Primary Care Association (OPCA) and to provide required reporting and benchmarking with other Health Centers. • The supplier must be flexible and responsive to the needs of the Health Center and have the capacity to conduct at approximately 700 completed surveys per quarter. • The supplier must adhere to all HIPAA Privacy and Security rule requirements and have training and workflows for surveyors to escalate complaints and incidents. • The contract includes insurance requirements and a pre-award risk assessment for successful proposers whose contract award includes federal funding.