Awarded vendors
- Performance Technology Partners
Description
The California Franchise Tax Board is procuring renewal and expansion of its Genesys contact‑center platform through an Invitation for Bid. The award will provide annual software subscription licences for a suite of Genesys products (Framework, Voice Platform, Workforce Management, reporting, Qfiniti, Mindful‑Callback) and up to 100 hours of professional application‑support services capped at $20,000. The contractor must deliver 24 × 7 remote support, meet strict response‑time SLAs, produce a formal support‑plan, and comply with a range of state‑mandated certifications (WCAG 2.1, security, background‑check, etc.).
• Scope: software licence renewal/add‑on + 24 × 7 support + ≤ 100 hrs professional services.
• Term: July 1 2026 – June 30 2027 (one‑year, renewable).
• Evaluation: lowest net cost after applying any small‑business/DVBE preferences; mandatory consultant qualifications (≥ 10 years experience, specific Genesys certifications).