Description
This contract calls for a vendor to deliver utility‑payment negotiation and financial‑counseling services to TANF‑eligible residents of Cuyahoga County. The provider must intake referrals from Cuyahoga Job & Family Services, negotiate with utility companies to restore or maintain service, enroll clients in state utility‑assistance programs, and offer budgeting counseling. Service delivery includes same‑day walk‑in assistance, bilingual (Spanish) staff, and extensive data collection for monthly, quarterly, and year‑end reporting. The contract is a cost‑reimbursement, fee‑for‑service agreement with an initial 12‑month term (1 Apr 2021‑31 Mar 2022) and up to two optional one‑year extensions. Vendors must have at least three years of relevant experience, cannot subcontract, and must submit audited financial statements and a non‑collusion affidavit.
• Scope: Utility assistance, financial counseling, case management, and reporting for low‑income families.
• Performance period: 1 Apr 2021 – 31 Mar 2022 (renewable).
• Evaluation: Weighted scoring on program management, capacity, internal controls, and budget.
• Requirements: Bilingual staff, detailed data capture, quality‑assurance audits, business continuity plan.