Interactive Voice Recognition (IVR) Project

The Interactive Voice Recognition (IVR) Project is a contract awarded to Selectron Technologies, Inc. by Seminole County. The contract includes the implementation of an IVR solution. Key aspects of the contract include: • The contract has a term of 5 years, with the option for renewal. • The contract was awarded through a Request for Proposal (RFP) process. • The vendor is responsible for providing the IVR solution, with the county providing notification of the contract renewal and ensuring that the vendor keeps the county up to date with a current certificate of insurance.