Collection Service

The Rock River Water Reclamation District (RRWRD) issued an RFP (No. 18‑215) for professional collection services to recover delinquent sewer‑service account balances across its service area in Winnebago County, Illinois. The contract is a three‑year, commission‑based agreement in which the vendor will be paid a percentage of monies actually collected from accounts ranging from $1 to over $20,000. The vendor must perform all standard collection steps (mail notices, skip‑tracing, personal contacts, credit‑report placement, FDCPA compliance) and provide monthly reporting and remittance of collected funds within 30 days of month‑end. RRWRD requires extensive insurance coverage, fair‑employment certification, and a remote‑access portal for performance monitoring. The contract was awarded to United Collection Service Inc., with a start date of 1 Nov 2018 and an end date of 31 Oct 2021, and includes the possibility of two one‑year extensions. • Scope: full‑service debt collection for municipal sewer accounts (average balance $141, total pool ~$7,000 at start). • Payment: percentage commission on collected amounts; no fixed price or fee‑increase provisions. • Reporting: monthly performance reports and prompt remittance of collected funds. • Insurance: $1 M GL, $1 M auto, $500 k workers’ comp/employers’ liability, $2 M umbrella, additional‑insured endorsements. • Renewal: up‑to‑two optional one‑year extensions after the initial term.