Supervisory Control and Data Acquisition (SCADA) System Technical Support Services

This contract calls for technical support services for the Supervisory Control and Data Acquisition (SCADA) system used by Snohomish County. The scope includes troubleshooting, maintenance, system upgrades, and user assistance to ensure continuous, reliable operation of critical infrastructure monitoring. The work is performed on‑site or remotely as needed, responding to service tickets and providing preventive maintenance to minimize downtime. • Provide ongoing technical support for SCADA hardware and software components. • Conduct system diagnostics, corrective actions, and periodic upgrades. • Offer user training and documentation to county staff for effective system utilization.