X-Ray Machines Maintenance, Repair, Parts, and Service

The City of Tucson has awarded a contract to Rapiscan Systems, An OSI Systems Company, for the maintenance, repair, parts, and service of X-Ray machines. The contract includes a comprehensive Preventive Maintenance Program (PMP) with service at pre-determined frequencies, including the repair of related equipment and components and parts purchases as may be required. The contract also includes on-site coverage, technical support, and shipping and freight replacement parts. The City of Tucson intends to utilize the Platinum Package provided by Rapiscan, which includes 24/7 technical phone support, corrective repair labor, and all necessary repair parts. The contract has a duration of one year, starting from April 8, 2024, and ending on April 7, 2025. Some key points of this contract include: • The City of Tucson may award additional locations based on the City's need for services. • The City of Tucson may delete an awarded location for any reason upon providing 30 days written notice. • The Contractor shall provide on-call repair services for X-Ray Machines on an as-needed basis. • The Contractor shall provide a written Inspection Report for each location to the FCM Representative as equipment is serviced. • The City of Tucson requires an extensive and comprehensive catalog of parts and supplies from everyday stocked items to special order items. • The Contractor shall clearly identify any services that are not included in the proposed PMP, and which would be charged to the City separately from the PMP. Some of the benefits of this contract to the City of Tucson include: • Reduced downtime and increased efficiency of X-Ray machines. • Improved maintenance and repair services for X-Ray machines. • Access to technical support and on-site coverage. • Compliance with regulatory requirements for X-Ray machines. The contract also includes provisions for warranty coverage, maintenance service plans, and termination. The City of Tucson has the right to terminate the contract if funds are not allocated or available for the continued purchase of services and materials.