Service Contract Renewal OXFORD INSTRUMENTS

This NIH sole‑source contract awards a firm‑fixed‑price purchase order to Oxford Instruments for annual preventive‑maintenance, calibration, and repair services on a Witec Alpha 300+ Raman microscope located at the NICHD campus in Bethesda, MD. The award ensures continued operation of a critical research instrument by leveraging the manufacturer’s proprietary parts, firmware, and certified technicians. The scope includes one on‑site preventive‑maintenance visit per year, travel and labor, replacement parts (excluding consumables), help‑desk technical support, and software updates. Oxford Instruments is also the exclusive source of OEM‑certified spare parts; third‑party service would void the existing manufacturer warranty. • Preventive‑maintenance (1 annual visit) plus calibration performed by OEM technicians. • Full technical support (help‑desk, remote assistance, priority response) during standard business hours. • Parts coverage (OEM parts supplied at no cost; consumables not covered but eligible for a 10 % discount via the Oxford eStore).