Data Ticket Inc.

This contract is for parking citation processing and management services between the County of Orange and Data Ticket Inc. The contract includes provisions for data entry, citation processing, payment processing, and reporting. The contractor is responsible for providing a web-based system for the County to access citation information and for providing customer service to violators. The contract also includes provisions for renewal and termination. Key aspects of the contract include: • The contractor will provide parking citation processing and management services to the County, including data entry, citation processing, and payment processing. • The contractor will provide a web-based system for the County to access citation information and for violators to pay citations online. • The contractor will provide customer service to violators, including phone and email support. • The contract includes provisions for renewal and termination, with the option to renew for up to two additional one-year terms. • The contractor will provide monthly reports to the County, including reports on citation activity, revenue, and customer service metrics. Some of the key benefits of this contract to the County include: • Improved efficiency in processing and managing parking citations • Enhanced customer service for violators • Increased revenue through online payment processing • Access to detailed reports and analytics on citation activity and revenue Some of the key risks and challenges associated with this contract include: • The contractor's ability to provide high-quality customer service to violators • The security and integrity of the web-based system for accessing citation information and processing payments • The potential for errors or discrepancies in data entry and citation processing • The need for ongoing maintenance and updates to the web-based system to ensure it remains functional and secure.