OME Answering Service 1

The State of Utah Department of Health and Human Services is seeking a vendor to provide statewide answering and messaging services for all DHHS telecommunication needs. The contract resulting from this RFP will be for 5 years. The vendor will be required to provide services 365 days per year, 7 days per week, 24 hours per day, and all holidays. The evaluation committee will evaluate each responsive and responsible proposal that has not been disqualified or rejected using the criteria listed in the RFP. • The scope of work includes providing answering and messaging services for DHHS. • The vendor must have bilingual staff available. • The vendor must have staffing to accommodate state-wide coverage. • The vendor must comply with all applicable federal, state, and local laws, rules, codes, orders, and regulations. • The vendor must provide a cost proposal that includes all costs associated with providing the services. • The vendor must provide a technical response that addresses the technical requirements listed in the RFP.