RFP 2019-31 Service Center Project Management Resolution

This contract calls for a senior‑level project‑management firm to provide comprehensive management services for Covered California’s Surge Service Center. The contractor will develop project frameworks, recruit and negotiate with vendors, manage timelines, budgets, and milestones, and deliver regular reports while coordinating with Covered California staff. The award is a fixed‑price, two‑year contract (April 1 2020 – March 31 2022) with an optional one‑year extension, and the maximum allowable bid is $550,000. The solicitation was open to full and open competition, and the award intent was announced on March 17 2020 to Public Consulting Group, Inc. • Scope: senior project‑manager services for a state health‑exchange call center (Surge Service Center). • Term: 2‑year base period (possible 3rd year). • Budget ceiling: $550,000 (base) – up to ~$825,000 if extension exercised. • Awarded to: Public Consulting Group, Inc., Sacramento, CA.