RFP 2022-18 Help On-Demand

This three‑year, fixed‑price contract awards Covered California the development, hosting, and ongoing support of a secure web‑based “Help On‑Demand” callback tool, plus companion mobile (iOS & Android) and desktop applications for managing consumer enrollment referrals. The contractor must provide system administration, security, technical support, and any required enhancements, operating within California business hours. The solicitation caps total cost at $810,000, with an annual budget of roughly $270,000, and includes an optional two‑year extension. The award was made to Big Wave Systems, LLC, and the work may be performed off‑site. • Scope: Web‑based callback platform, mobile & desktop apps, ongoing maintenance & security. • Financial limit: $810 k max (≈ $270 k per year). • Timeline: Effective 24 Jul 2023 – 23 Jul 2026, with up‑to‑2‑year extension option. • Vendor: Single‑award to Big Wave Systems, LLC (Colorado). • Procurement: Open competition, fixed‑price, no overtime or travel reimbursement.