PERMITTING PROCESS OPERATIONAL EFFICIENCY AUDIT

The City of North Richland Hills is seeking a consultant to perform an operational efficiency audit of the Development Services Department's permitting processes. The goal is to identify areas for improvement and provide recommendations for creating more efficient processes and workflows. The contract was awarded to Matrix Consulting Group, Ltd. Some key points about the contract include: * The Development Services Department is comprised of 20 full-time employees and delivers services related to building permits, building inspections, planning, and zoning. * The City uses an online permitting platform powered by Tyler Permitting & Licensing software. * The consultant will perform an operational analysis of the current state of the Development Services Department's permitting processes and workflows, and provide recommendations for creating more efficient future state processes and workflows. * The contract was awarded through a competitive RFP process, with several responders submitting proposals. * The City may consider consolidated proposals that encompass multiple RFPs. Some key benefits of this contract include: * Improved efficiency and effectiveness of the Development Services Department's permitting processes * Enhanced customer service and experience for citizens and businesses * Increased transparency and accountability in the permitting process * Potential cost savings through process improvements and reduced waste * Opportunities for innovation and modernization of the permitting process.