Patients' Rights Advocate (PRA) Program

The County of Fresno is seeking a vendor to administer the County's Behavioral Health Patients' Rights Advocate (PRA) Program. The program aims to provide advocacy services to patients in behavioral health facilities. The vendor will be responsible for providing services in accordance with Welfare and Institution Code Division 5, Community Mental Health Services, Chapter 6.2, and 9 CCR § 883 and § 863.2. The contract will start in March 2024, and the vendor will provide training for program staff. The vendor will also provide a plan for reporting and data utilization to evaluate the program, with an emphasis on continuous improvement and enhanced facility monitoring. • The vendor will provide advocacy services to patients in behavioral health facilities. • The vendor will provide training for program staff. • The vendor will provide a plan for reporting and data utilization to evaluate the program. • The vendor will provide services in accordance with Welfare and Institution Code Division 5, Community Mental Health Services, Chapter 6.2, and 9 CCR § 883 and § 863.2. • The vendor will provide a timeline for program implementation. • The vendor will provide a plan for quality improvement and oversight.