CTR074552 Statewide Facilities and Building Supplies

The State of Arizona is seeking to establish a contract for facilities and building supplies, including products such as concrete, lumber, roofing, drywall, paints, windows, doors, fasteners, locking systems, plumbing, electrical supplies, lighting, HVAC, and miscellaneous metals. The contract will be used by multiple eligible agencies with delivery locations throughout the state. The estimated spend under the resultant contract is anticipated to be between $18 million and $20 million annually. The contractor will be required to provide a full range of products, materials, parts, and services for each category offered, and will be responsible for resolving customer disputes, handling multiple communications from accounts, and providing excellent customer service. • The contract will be for a period of 5 years, with the option to renew for an additional term upon mutual written agreement. • The contractor will be required to provide a catalog of products and pricing, and will be responsible for maintaining and updating the catalog throughout the life of the contract. • The contractor will be required to provide excellent customer service, including responding to requests for quotes within 24 hours, and providing toll-free phone customer service for ordering support. • The contractor will be responsible for delivering products to eligible agencies, and will be required to have policies in place for late delivery, order cancellation, and other related issues. • The contractor will be required to have a policy in place for damaged freight, shipping and invoicing error, defective items, and other policies that increase the ability to deliver customer orders in a timely and accurate manner.