Flexible Spending Account Administration and COBRA/Retiree Direct Bill Administration

The City of Tucson has awarded a contract to ASIFlex for Flexible Spending Account Administration and COBRA/Retiree Direct Bill Administration services. The contract is for a term of one year, starting on July 1, 2025, and ending on June 30, 2026. The services include administration of Health Care FSA, Dependent Care FSA, and COBRA, as well as Retiree Direct Bill services. The contract has a potential renewal option. Key features of the contract include live customer service, flexibility in administrative protocols, innovative solutions, and rapid claim processing. The contract also includes performance guarantees, such as timely return of vendor calls and processing of monthly eligibility updates. • The contract has a term of one year, with a potential renewal option. • The services include administration of Health Care FSA, Dependent Care FSA, and COBRA, as well as Retiree Direct Bill services. • The contract includes performance guarantees, such as timely return of vendor calls and processing of monthly eligibility updates. • The vendor, ASIFlex, has experience providing similar services to other public sector clients. • The contract includes a provision for termination for convenience, with a 30-day notice period. • The contract also includes a provision for termination for cause, with a 10-day notice period for monetary defaults and a 30-day notice period for non-monetary defaults.