Description
VIA Metropolitan Transit is seeking a service quality monitoring project to evaluate the customer experience of its patrons, including bus service timeliness, bus operator performance, and transit facility cleanliness. The contract period is August 1, 2012 - July 31, 2014, with the option to renew for an additional three one-year terms. The contract was canceled on May 17, 2013. Key aspects of the contract include:
• Service quality monitoring of bus services
• Evaluation of customer experience
• Contract period of two years with option for renewal
• Cancellation of the contract on May 17, 2013