Latent Station Software Maintenance & Support

The contract is for the maintenance and support of Latent Station software, which includes latent capture encoding and searching, latent case database software, and control computer, monitor, and keyboard. The contract provides for telephone and on-site support, as well as remote installation and software release compatibility. The vendor is responsible for providing maintenance and support services, including error correction, software updates, and technical support. The contract also includes provisions for price increases, inflation adjustments, and compliance with local, county, state, and federal mandated changes. • The contract includes a description of covered products, including the Latent Station application software and latent case database software. • The contract provides for different levels of support, including standard support, advantage software support, and on-site hardware support. • The contract includes provisions for customer notifications, account reviews, and remote installation. • The contract provides for compliance with local, county, state, and federal mandated changes. • The contract includes a pricing worksheet and a support plan options sheet.