CITYWIDE DEBT COLLECTION SERVICES

The City of Palm Bay is seeking proposals from qualified collection agencies/firms for the administration, collection, and adequate reporting of debt collection services for the City. The services include the collection of delinquent utility accounts, false alarm fines, and parking citation fines. The contract was awarded to Gila LLC dba Municipal Services Bureau, Penn Credit Corporation, and SWC Group. The contract terms and conditions, including the fee structures, are outlined in the final award tabulation document. • The City's Utilities Department provides billing to approximately 33,000 customers for water, wastewater, stormwater, and waste management services. • The City intends to turn delinquent utility accounts over to the collection agency within 90 days of termination date. • The City's False Alarm Reduction Program has 15,106 active monitored alarm systems, with total billed amount of $72,986.05 and total outstanding amount of $12,587.04. • The City's Parking Citation Program has a total of 800 citations written, with revenue of $99,020.48 collected and $19,975.48 still outstanding. • The contract includes the collection of debt from various sources, including utility bills, false alarm fines, and parking citation fines.