Integrated Eligibility Solution Proposal, CO 17

The contract is for an Integrated Eligibility Solution Proposal, which includes the design, development, and implementation of a system to support the state's eligibility determination process. The contract also includes maintenance and operations services for a period of one year, with the option to renew for additional years. The vendor is responsible for providing a technical support call center, as well as other services such as data transfer and reporting. The contract includes service level agreements and performance metrics to ensure that the vendor meets the required standards. The key information to help the client decide how similar this contract is to their own business specialties includes the scope of work, the service level agreements, and the performance metrics.