Request for Proposal for RFP #ELCMDM2025-06 For Phone Services

The Early Learning Coalition of Miami‑Dade/Monroe issued RFP #ELCMDM2025‑06 to obtain comprehensive phone services for its multiple sites across Miami‑Dade and Monroe counties. The scope includes supplying and configuring Yealink MP56 E2 Teams Desk Phones (50‑130 units), upgrading two existing extensions, integrating with existing VOIP/call‑center platforms, delivering training for approximately ten administrators, and ensuring 24/7 availability, security, and scalability. The procurement proceeded through an open competitive process, with questions due March 7 2025, answers posted March 11 2025, and sealed proposals due March 26 2025. After evaluation, the contract was awarded to Interactive Services Network, Inc. (IPFone). The contract is slated to become effective on July 1 2025. • Service delivery includes full telephony features (virtual PBX, auto‑attendant, call monitoring, e‑Fax, and secure communications). • Vendor must integrate new hardware and extensions with existing call‑center software and provide recorded and virtual training for admin staff. • Contract performance period begins July 1 2025; specific end‑date, term length, and monetary value are not disclosed in the public documents.