Description
The Washington State Department of Social and Health Services is seeking a vendor to provide Apple iOS devices and related services for the Telecommunication Equipment Distribution (TED) Program. The program aims to provide functionally equivalent communication access to Washington residents who are Deaf, Hard of Hearing, DeafBlind, and/or Speech Disabled. The selected vendor will be responsible for providing devices, software, warranty coverage, remote management, accessibility customization, and end-user technical support. The contract is expected to last for 48 months, with a total value of $920,000.
* Key services include: device procurement, software licensing, engraving, accessibility customization, technical support, and warranty management.
* The vendor will also provide emergency alert kits and comprehensive "TeltexCare" service, including full hardware and software warranty coverage, device imaging, Mobile Device Management (MDM) enrollment, remote support, refurbishment, and direct consumer assistance.
* The contract will be awarded to Teltex, Inc., the only vendor capable of delivering the specialized end-to-end services required for wireless device deployment to consumers with disabilities.