Rubrik Maintenance and Support Services

The City of San Diego is seeking a qualified vendor to provide comprehensive maintenance and support services for its on‑premise Rubrik data‑protection hardware and associated Enterprise Edition software subscriptions. The contract will cover a suite of security‑focused features—including ransomware monitoring, threat hunting, cloud vault, and orchestrated application recovery—delivered under a subscription model with either a one‑year term or a three‑year term (paid annually or upfront). The vendor must be an authorized Rubrik distributor, supply a 25 % performance and payment bond, meet extensive insurance requirements, and adhere to numerous City‑mandated compliance, reporting, and equal‑opportunity obligations. • Provide Rubrik hardware support for R6000S‑2 and R6000S‑3 appliances and associated cloud‑license subscriptions. • Deliver all Enterprise Edition functionalities (e.g., ransomware monitoring, threat containment, data security command center). • Offer pricing under a fixed‑price, fully‑burdened contract with a maximum ceiling of $3 M; optional three‑year term with upfront payment option. • Comply with City insurance, bonding, business tax certificate, W‑9, and Contractor Standards Pledge of Compliance; submit required EOCP documentation and monthly utilization reports.