CONSULTANT SERVICE FOR THE CONFIGURATION OF GOHIGHLEVEL ACCOUNT FOR CITY OFFICE’S EMAIL, SMS/TEXT, AND TELEPHONE COMMUNICATIONS

The City of Lauderhill is seeking a qualified vendor to configure a GoHighLevel SaaS platform that will consolidate the city office’s email, SMS/text, and telephone communications. The work includes setting up the account, migrating ~20,000 contacts from Mailchimp, preserving opt‑out data, configuring email authentication, SMS (10DLC) and telephone routing, creating templates and basic workflows, providing staff training, and delivering at least 10 business days of post‑implementation support. The vendor must also identify and control any recurring or usage‑based fees associated with the platform. • Set up GoHighLevel under city‑controlled credentials with admin access. • Migrate ~20,000 Mailchimp contacts, deduplicate, preserve unsubscribe records. • Configure email sending, templates, lists, and basic workflows; coordinate DNS/authentication with MIS. • Enable SMS/text via existing 10DLC registration, enforce consent‑only messaging. • Set up telephone routing to 954‑730‑3015, voicemail, call history, with call recording disabled unless authorized. • Implement usage alerts/spending limits for email, SMS, and phone charges. • Test all channels, provide staff training, handoff documentation, and ≥10 business days defect support.