DAIL Direct Care Worker Registry Bidder Response Form

The State of Vermont is seeking a qualified contractor to develop and operate a comprehensive Direct Care Worker (DCW) Registry solution. The registry will serve as a dual-function platform connecting direct care workers with program participants throughout the state. The proposed solution must be web-based, accessible via standard browsers, and include robust support systems, analytics capabilities, and comprehensive outreach strategies to maximize adoption and effectiveness. Key system requirements include 24/7 online support, automated profile management, real-time notifications, integration with external verification systems, multilingual support, and compliance with HIPAA regulations and accessibility standards. The contract period will be for 7 years, with an anticipated start date of February 1, 2026. Some of the key features of the registry include: • Advanced matching algorithms to connect DCWs with program participants • Secure account management and comprehensive search and filtering capabilities • Vermont-specific content to ensure optimal alignment between DCWs and participants • Mobile optimization and comprehensive training modules • Background check integration and detailed reporting dashboards The State is looking for a contractor that can provide a high-quality registry solution that meets the needs of both DCWs and program participants. The contractor will be expected to work closely with the State to ensure that the registry is developed and implemented in a way that is consistent with the State's goals and requirements.