Description
The Department of Veterans Affairs (VA) is conducting market research to identify potential sources for preventative maintenance services for Quantum Heating/Cooling units at the Portland VAMC. The contractor will provide all resources necessary to provide service coverage for the heating/cooling unit and any ancillary equipment needed to accomplish emergency and preventative maintenance inspections and/or repairs. The contractor must ensure the proper functioning and safety of the equipment at the completion of inspection/repairs and maintain an uptime of 97% and higher for the coverage of the equipment.
Key tasks include:
• Providing all parts, labor, transportation, and supervision to perform emergency and preventative maintenance inspections and repairs of the equipment and software.
• Generating a Field Service Report (FSR) after completion of any maintenance events.
• Coordinating all on-site work with the medical center Point of Contact (POC) prior to performing service at the VA Portland Hospital.
• Providing telephone support services with unlimited telephone support and priority scheduling of on-site service requirements.
• Notifying the POC of any changes in emergency response information within 24 hours.
• Providing on-site field service support for the covered equipment during standard business hours and non-standard business hours for issues that cannot be resolved by telephone or through remote support.