Capacity Improvement for 988 Lifeline Center Services

The New Hampshire Department of Health and Human Services is seeking a vendor to provide capacity improvement services for the 988 Lifeline Center. The selected vendor will collaborate with the department and the 988 Lifeline Centers to expand and strengthen statewide crisis response capacity, particularly for populations at higher risk of suicide. The scope of work includes refining quality improvement processes, improving data collection and analysis, supporting coalition and stakeholder engagement, and ensuring sustainable workforce capacity. The vendor must demonstrate comprehensive experience in behavioral health crisis systems, data analytics, quality improvement, stakeholder engagement, and strategic planning. Some key aspects of the job include: • Refining quality improvement protocols and monitoring performance metrics • Improving data collection and analytic capacity to support informed decision-making • Enhancing workforce capacity to ensure timely and effective crisis response • Expanding stakeholder and community engagement to ensure responsive crisis services • Exploring integration with mobile crisis teams and other post-988 referral services