Description
The City of Milton, Georgia is seeking proposals from qualified vendors to provide Managed IT Services and Managed IT Security Services (SECaaS). The City currently utilizes a managed services provider for these functions, but the existing contract term is expiring, and the City is evaluating options and considering potential replacements. The selected vendor(s) will be expected to partner with City IT staff to deliver reliable, scalable, and secure IT services that enhance operational efficiency while maintaining a strong security posture.
• The City operates a diverse and distributed information technology environment that supports municipal operations across multiple facilities.
• The City has 12 physical locations with network infrastructure and connected hardware.
• The City's network infrastructure includes firewalls, switches, and virtualization platforms.
• The City uses Microsoft Azure and Microsoft 365 for cloud and hybrid identity services.
• The City has approximately 233 Windows laptops and desktops deployed across the City.
• The City utilizes a backup solution and disaster recovery-as-a-service (DRaaS) through a third-party provider.
• The City's security infrastructure includes endpoint security, application and privilege control, email security, and web application security.
The proposal should include a vendor profile and qualifications, technical approach for managed IT services and managed IT security services, service level agreements, reporting and communication, cost proposal, references, and additional information.