NetScout MasterCare and Support

This solicitation seeks a vendor to provide NetScout MasterCare and Support services. The awardee will be responsible for delivering ongoing technical support, maintenance, and possibly software updates for NetScout network monitoring equipment used by the State Corporation Commission. The work will likely include remote troubleshooting, on‑site service calls, and coordination with NetScout’s support organization to ensure system uptime and compliance with state regulations. • Provide Tier‑1 and Tier‑2 technical support for NetScout hardware and software. • Perform preventive maintenance, firmware upgrades, and configuration management. • Offer on‑site assistance and rapid response for critical incidents. • Maintain detailed service logs and deliver regular performance reports. • Ensure compliance with the agency’s security and data handling policies.