RFP 26-017 Self-Pay Bad Debt Third Party Collections

The University of Texas Medical Branch (UTMB) seeks a qualified third‑party collection agency to manage self‑pay patient bad‑debt across its health system. The vendor will receive daily placement files, conduct multi‑channel outreach, and collect on accounts on a contingency‑fee basis while complying with HIPAA, FDCPA, TCPA, and UTMB‑specific policies. No fees or interest may be added to patient balances, and credit‑bureau reporting is prohibited. The contract is for three years, with an expected volume of roughly 7,600 accounts per month (~$53 M annually) and a historical recovery rate of about 3.7 %. • Provide primary (and potentially secondary) collections for hospital and professional billing accounts, using Epic MyChart integration and secure sFTP/Cisco VPN/Citrix connectivity. • Submit weekly remittance files, maintain detailed performance reporting, and adhere to strict data‑security and off‑shore restrictions. • Propose a single contingency‑fee percentage applied to all collections; UTMB suggests a 2 %/10 Net 30 discount on its payments to the vendor.