Description
The City of Fayetteville seeks a qualified vendor to design, install, and maintain a next‑generation cashless fare‑collection system for its transit agency, FAST. The effort covers the full technology stack—from on‑board hardware to cloud‑based backend services and a consumer‑facing mobile app—over a three‑year base term with two optional one‑year renewals. The contract will require compliance with federal Buy‑America, Davis‑Bacon, and FTA regulations, as well as robust security and accessibility standards.
• Hardware provision — fareboxes, validators, ticket‑vending machines, and in‑person kiosks (≈ 50‑55 vehicles plus spares).
• Software & mobile — cloud‑based transaction processing, web admin portal, iOS/Android NFC‑enabled app, multi‑payment options, and ADA/Section 508 compliance.
• Implementation & support — phased rollout (design, pilot, full deployment), training for staff and riders, 24/7 technical help‑desk, warranty, and ongoing maintenance.
• Financial & contractual — three‑year fixed‑price term (with two one‑year renewal options), required insurance and bonding, and adherence to federal procurement rules.