Description
The Library of Congress seeks a single‑award Indefinite Delivery/Indefinite Quantity (IDIQ) contract to provide researcher‑engagement consulting services. The contractor will assess, analyze, and improve the researcher experience across on‑site and online Library services, develop methodologies, produce reports, and advise on policy, risk, and program improvements. Work will be performed under three one‑year ordering periods from 12/01/2026 through 11/30/2029, with a total IDIQ ceiling of $3 million. The effort requires a project director (and alternate) with at least three years of experience in research library consulting, and may include travel to the Capitol Hill campus. All deliverables must be submitted electronically in editable formats and meet high quality standards.
• Scope: data‑collection review, user research (qualitative & quantitative), process analysis, risk & business‑case analysis, benchmarking, recommendations, and presentations.
• Period of performance: 12 Oct 2026 – 30 Nov 2029 (three 12‑month ordering periods).
• Funding ceiling: $10,000 minimum, $3,000,000 maximum for the IDIQ.
• Submission deadline: 09/28/2026 12:00 PM EST; questions due 09/09/2026 12:00 PM EST.
• Required key personnel: Project Director and Alternate with relevant consulting experience.
• Delivery: electronic reports, editable files, on‑site meetings as needed.