Enterprise Service Management (ESM) Licenses

The American Battle Monuments Commission (ABMC) is seeking a vendor to provide commercial off-the-shelf enterprise service management subscription licenses. The licenses should support IT service management and designated business use cases, and be compatible with Microsoft 365 E5 and Microsoft Entra ID. The contract will have a base year and four option years. The vendor will be required to provide license bill of materials, proof of license activation, and manufacturer support terms. The ABMC will evaluate proposals based on technical acceptability, certified reseller status and past performance, and price. • The contract is for commercial software licenses only and does not include implementation, migration, configuration, integration, training, operations, or maintenance. • The vendor should provide a concise proposal that includes offeror information, license solution, and price proposal. • The ABMC prefers a FedRAMP authorization but may accept an alternate security posture if the vendor provides sufficient evidence. • The vendor should provide security evidence, such as ISO/IEC 27001 certification, SOC 2 Type II report, or NIST control alignment.