AI-Enabled Student Support Platform

Texas State University seeks a comprehensive, AI‑enabled student support platform that will serve over 50,000 students across multiple campus departments (Admissions, Financial Aid, Registrar, etc.). The solution must provide a four‑tier service model: proactive outreach (Tier Zero), 24/7 AI‑driven general inquiries (Tier 1), authenticated, personalized transactional support integrated with core systems (Tier 2), and seamless escalation to human staff (Tier 3). Required capabilities include workflow automation, content governance, multilingual (Spanish) support, analytics and reporting, and multichannel communication (chat, SMS, email, voice). Technical requirements demand an API‑first architecture, compliance with WCAG 2.1 AA, FERPA, SOC 2, TX‑RAMP Level 2, secure data handling, and integrations with Ellucian Banner, Slate, and TeamDynamix. The contract is a fixed‑price, three‑year term with two optional one‑year renewals and net‑30 payment terms.