Description
The Texas Education Agency (TEA) is seeking a contractor to provide three integrated but distinct services: special education complaint investigation support, operational assessment, design, and documentation support, and general education law complaint investigation and misconduct investigation support. The contractor will be responsible for providing investigation support services for assigned matters, conducting completeness checks, preparing intake summaries, and generating standardized correspondence and notifications. The contractor will also be required to conduct a structured assessment of TEA's internal special education state complaint-related operations and design and document future-state workflows.
Some key points to consider include:
• The contractor will be required to ensure timely, accurate, and high-quality resolution of IDEA state complaints and general education law complaints and misconduct investigations.
• The contractor will be required to sustain investigative capacity at scale during periods of fluctuating complaint volume.
• The contractor will be required to improve efficiency, consistency, and clarity of internal complaint-related workflows.
• The contractor will be required to assess current operations, recommend future-state processes, and draft implementation-ready operating procedures and artifacts for TEA review and approval.