Description
The Wake County Public School System is seeking a qualified vendor to provide IT network installation services, including installation, moves, adds, deletions, and changes on a time and material basis for the district's enterprise IT network infrastructure. The selected vendor will operate as the primary operational support partner for the WCPSS Network Services team and will be responsible for monitoring, troubleshooting, configuration management, and operational maintenance of the district's network environment. The vendor will work collaboratively with WCPSS technical staff, who retain responsibility for network architecture and strategic design decisions.
Key responsibilities include:
• Providing IT network installation services, including documentation management and vendor coordination and escalation
• Operating within the WCPSS operational governance framework, including established change management and ticketing procedures
• Maintaining accurate operational documentation, including device manufacturer and model, serial number, installation location, and date of installation or deployment
• Providing monthly operational reports, including number of installations, mean time to resolution, recurring issues to resolve, recommendations for operational improvements, infrastructure risk observations, and capacity planning insights
• Ensuring compliance with all applicable laws, regulations, and WCPSS policies, including those related to ethics, conflict of interest, and gift prohibition