Passenger Survey Services for Tracking and Data

The County of Orange, John Wayne Airport is seeking a qualified contractor to implement a continuous passenger survey program that captures real-time feedback from travelers via the Airport’s Wi-Fi system. The program’s intent is to provide actionable insights, benchmark JWA’s performance against other airports, and deliver executive-level reporting to guide strategic decisions. The contractor will be responsible for survey deployment, data management, benchmarking analysis, and providing JWA leadership with strategic insights into passenger satisfaction and operational performance. Key objectives of the survey program include benchmarking and sentiment analysis, real-time insights, strategic guidance, and passenger loyalty & satisfaction. The contractor should have experience with airports or the aviation industry, including benchmarking across multiple airports. • Examples of past work and benchmarking capability are required. • Experience with airports or the aviation industry is preferred. • The contractor should be able to provide comparative data between airports on key performance indicators. • The contractor will be responsible for survey design and deployment, data management, and benchmarking analysis. • The contractor should be able to provide executive-level reporting with actionable recommendations for improvement.