Clemson University is seeking a digital platform to track, assess, and report on student co-curricular activities. The platform should be a Software-as-a-Service (SaaS) solution, accessible via a web-based client and application, and should have features such as student organization management, event management, and student engagement tracking. The platform should also have a user-friendly interface, be customizable, and have a robust set of user tagging and access rights options. The university is looking for a vendor who can provide a comprehensive solution that meets their needs and can be implemented with minimal IT support.
Some of the key features required include:
• Comprehensive Student Organization, Event Management, and Student Engagement system
• Ability to ingest all or selected parts of the dataset
• Ability to be implemented with minimal IT support
• Ongoing operations should require minimal or no IT support
• Support and training provided by the vendor
• Company has been serving institutions’ operations equal to or larger than Clemson University for at least four years
• Selected demographic & academic data must be imported/synchronized from the campus system at least daily
• System must allow for the overall configuration of application processing and workflow on the customer side to be unique to the campus
• Customization to enable individual departments to maximize the utilization of the tool
• 24/7 customer support
• Maintenance and support during the implementation phase
• Training for the proposed system will be available from the date of implementation
• Periodic large-scale user group events, special ad hoc trainings, etc.
• Ability to create a data feed of events to institution websites
• Supports automated data set retrieval and import, with appropriate safeguards against record duplication
• Provides swift page loading times (less than 3 seconds) to enhance the user experience and reduce the number of users who abandon the site
• API option that utilizes industry standards to extend the solution
• Ability to schedule maintenance and blackout dates before the start of each semester
• System must have a centralized hub with editable components on the homepage and a configurable left-hand menu
• Native mobile application available for iOS and Android users
• Robust set of user tagging and access rights options to segment communication and customize access to content, forms, events, and groups
• Ability to assign a separate user status (e.g., “Suspended Students”) to restrict access
• Ability to embed forms into the registration process for review/approval
• Ability to require training/event attendance as an automated requirement workflow
• Ability to communicate with the organization registration submitter within the platform
• Ability to draft and send emails directly within the platform
• Single Sign-On Using Clemson issued credentials
• Two Factor Authentication (Duo integration required)
• Role-based access and permission control, including Read Only, Read/Write access by user or by role
• System capability for auditing/audit logs
• Ability to track and display the history of information stored in the application
• Full encryption of all communications
• Secure, encrypted method of transport (e.g., Secure Socket Layer (SSL), VPN, etc.)
• Retention of any user activity logs and other system information
• Annual review of SOC1 (SSAE16), SOC2 reports for all vendor-hosted solutions
• Mechanism to allow CU to receive data files for consumption by the current (or future) CU Data Warehouse and similar systems
• Mechanism to review and export security data from the hosted solution
• Annual review of the offeror's disaster recovery plan or a SOC2 report
• Exit strategy that can be tested annually
• Database backup of CU data being recoverable at a CU datacenter
• Primary and secondary hosting sites must be located a minimum of 150 straight-line statute miles apart and from Clemson, SC