Description
The Department of Veteran Affairs, Consolidated Mail-Out Pharmacy (CMOP) located in Hines, IL, is proposing a firm fixed price contract with Knapp, Inc. on a sole source basis for Knapp System Hotline and Maintenance. The proposed action is for services for which the Government intends to solicit and negotiate with only one source. The reason justifying this sole source procurement is that Knapp is the only manufacturer that can repair, service, diagnose, and troubleshoot its own proprietary pharmaceutical dispensing equipment and is also the only entity that is able to provide repair parts, repairs, and these services without voiding any warranties.
The key services include:
• Scheduled and unscheduled maintenance services
• Emergency telephonic technical hotline support services available on a 24/7 basis
• Maintenance of two proprietary Knapp pharmaceutical auto-picker UUA-SDA banks at the GL-CMOP without voiding any Knapp warranties.