RE Mason Renewal

This solicitation is a sole‑source renewal for the R.E. Mason support services at NASA Langley Research Center. The contractor will provide comprehensive hardware, software, and maintenance support for Emerson’s R.E. Mason, DeltaV, and AMS systems, ensuring continuous operation of critical plant equipment. The work includes 24/7 emergency response, scheduled on‑site audits, software updates, and application enrichment hours. • Provide hardware support for Emerson R.E. Mason equipment (DeltaV controllers, AMS devices, servers, virtual machines). • Deliver software maintenance and updates for XL Reporter, OPC Data Hub, and AMS Machinery Manager, including hot‑fixes and security patches. • Offer 24/7 emergency response, one scheduled on‑site performance audit, and 300 hours of application enrichment services. • Manage extended warranty support for legacy Emerson components older than 15 years (third‑party components excluded). • Maintain knowledge‑base articles and optimize Guardian system scores.