Provision of Emergency Medical Patient Billing Services on an Annual Contract

Gwinnett County’s Department of Fire & Emergency Services seeks a vendor to provide a full‑service emergency‑medical‑patient‑billing solution on an annual contract with up to four one‑year renewal options. The contractor must deliver an electronic billing platform that integrates with the county’s existing ePCR system (ESO Solutions), manage claim submission to Medicare, Medicaid, and commercial carriers, and supply extensive performance and financial reporting. The firm must also meet stringent security, privacy, and insurance requirements, including HIPAA Business Associate Agreement and NIST‑based controls. • Deliver an EMS electronic billing system that directly interfaces with ESO Solutions ePCR (daily PDF and data feed). • Process and collect payments, providing 24/7 data access, unlimited user logins, and detailed monthly reports (AR, aged‑AR, write‑offs, etc.). • Maintain full compliance with HIPAA, NIST 800‑53, GovRAMP, CJIS, PCI‑DSS, and provide disaster‑recovery, data‑retention, and multilingual support for citizen inquiries.