Description
The City of Danville is seeking a modern, user-friendly, and mobile-accessible software solution for program registration, facility rentals, and league management. The ideal solution will be intuitive, highly customizable, mobile-accessible, and capable of integrating with existing payment systems. It must also include robust reporting and analytics tools to support data-driven decision-making. Key priorities include user-friendliness, customer support, customization and flexibility, mobile accessibility, training and onboarding, integration with payment systems, and reporting and analytics. The contract term will be for one year with the option to renew for up to four additional one-year terms.
• User-Friendliness: intuitive interface for both internal staff and external users
• Customer Support: fast, responsive, and accessible support via phone, email, and chat
• Customization and Flexibility: configurable workflows, forms, and user roles
• Mobile Accessibility: fully responsive web interface or dedicated mobile app
• Training and Onboarding: comprehensive training for staff and access to user guides, FAQs, and a knowledge base
• Integration with Payment Systems: secure online payments and PCI-compliant payment processing
• Reporting and Analytics: customizable dashboards and reports, exportable data formats, and real-time insights into registrations, revenue, and facility usage