Inmate Communication and Engagement Solutions to Correctional Facilities

The El Paso County Purchasing Department has issued RFI 27‑003 to collect market information on comprehensive inmate communication and engagement solutions for its correctional facilities. The solicitation seeks vendor input on a wide array of technologies and services, including: • Inmate telephone services (call handling, monitoring, attorney‑client protection, analytics). • Tablet platforms for education, rehabilitation, entertainment, and facility communications. • Inmate tracking and movement monitoring (wearables, sensors, software licensing). • Health‑monitoring vitals devices. • Electronic legal and general mail messaging systems. • Video visitation (on‑site and remote). • Kiosk and payment solutions for commissary, trust accounts, and family deposits. • Integration capabilities with existing systems (e.g., NextGen medical, Aramark commissary, jail management systems). • Security, investigative, AI/ML analytics, reporting dashboards, and data‑security controls. • Technical support, maintenance, and typical pricing structures (funding sources, transaction fees, volume commitments). Respondents must submit written responses by 2:00 PM MT on 22 Oct 2026, either electronically via the IonWave e‑Bid portal or as a hard‑copy marked per instructions. No award or procurement commitment is made; the information will inform future solicitation development.